okay,I haven't posted anything to this thread in awhile, I've been trying to let the dealership do the right thing.
I have to say, this situation is so bizarre, but I don't think anyone person is to blame. If there any one is to blame, I have to say is for management and ownership of this dealership. They didn't give their people the right tools, the right training, enough support, and basically the right environment to do well.
because everything is so mismanaged, my first service advisor and his lack of attention went totally on noticed by everybody. When they finally started to figure out that he wasn't doing his job, from what I understand, who knows how much time and how much damage has been done.
I did not know, that this dealership did not have a body shop. My guess, and this is just a guess, is that once they got a better and more active service advisor on this project they told their text to rush the job and get it done quickly. In doing that, they damage the bumper and they did the right thing and offer to replace it, but I don't have a body shop!
so really the last few weeks, have just been them trying to get a bumper which they did, and get it painted which they sent to the cheapest place in town to get something painted at. That's my problem now. I think it doesn't look good, the paint doesn't match the other paint on the car, they didn't have aligned right, and now they have mostly gotten it aligned properly but it doesn't look right it looks kind of funny. And in moving around the scratch the pain of the paint had rubbed up against the fenders.
so now, I'm left wondering if this is even a decent paint job. Like I said the paint looks like its not the same color, the clear coat definitely does not look as thick as rich as the rest of the paint on the rest of the vehicle. And I just had the bumper painted 100 percent about 6 months ago. Maybe a little bit longer but it was definitely in the year 2013 the bumper was painted at a very high quality and respected Chevrolet dealership in the city of Dallas.
so I know that it was done properly, it actually was over $600 to get it repainted. And now they send it to the cheapest place they could possibly find and I'm wondering if in 6 months a couple of small things might get put into it that otherwise would have been protected by a really thick and glossy clear coat which I pay for earlier this year, now suddenly is going to be just bring the car because extremely cheap not very well done paint job has been done to the to the bumper.
so now, I've given it back to them, even though they really haven't done a very good job at all, I do understand the struggles they're having their but they still should have some pride in the work that they do. I did a little bit of a stock today, that I'm really not proud of even though it was really funny.
I went down there with one of those markers that you write on Windows with, & I wrote on the back of the window 10 weeks at Holt! YouTube Holt. I thought it was pretty funny, but when the service director sought he about came unglued and honestly I think it hurt so I ended up a racing it cuz I thought the guy might start crying on me. Or maybe he was holding back in anger in one of the deck me. Either way he was professional about it he stated that he didn't think that was fair, I asked if it was true and he said yes it was true, but he had only taken over the account just a couple of few weeks ago and I told him that I would give them some slack. That's true, I did tell him I was going to get them some slack, and they screwed me over three or four more times. Either way, it's not the end of the world. But I still think there's something wrong when we can get to this point from a major big 3 car manufacturer can have just this low level of service.