Getting Tundra Toyotacare 15k service today ... hopefully fix rear USB as well

[toyotafan]

Nice to have covered services, but i got a less than attentive service advisor assigned to me. They never called me on the USB part being in stock, really bad service actually on communication.

Ugh, now they're saying that the rear USB didn't come with the vehicle. Untrue, its on the sticker.

 

[toyotafan]

They took ownership of the failure to get this fixed and said they'll get it ordered today. Good, i like to see that

 

[MuddyTacoma]

Taking ownership of a mistake, that's a good way to turn around a mistake. Not good, but you can't trust someone who lies to cover it up.

 

[toyotafan]

On the plus side, getting the monthly car washes really leaves the truck with a very good shine.

 

[toyotafan]

This is not a good service advisor. Just not. I'm going to ask for a new one.

 

[toyotafan]

Im going back to Family Toyota of Burleson.

 

[rickc5]

We had the absolute BEST service advisor at our local dealer, but the Chevy dealer stole him away. Now we have a couple of jerks who seem to care less about the customer. One of them even ignored me and went to see another customer (his buddy?) who showed up much later than me. When I pointed this out to him, his response was: "stuff happens." Is this a trend???? I hope not.

 

[toyotafan]

We had the absolute BEST service advisor at our local dealer, but the Chevy dealer stole him away. Now we have a couple of jerks who seem to care less about the customer. One of them even ignored me and went to see another customer (his buddy?) who showed up much later than me. When I pointed this out to him, his response was: "stuff happens." Is this a trend???? I hope not.

I called to talk to the service manager and left a message for the gm. This has been since April I've tried to get this fixed. I dont think im being unreasonable.