Ok, so lesson learned. I had called a guy in the past who came out and seemed to be very smart and was a nice guy to boot. He explained everything about how the doors worked, almost too well though, very academic and he was well studied.
However, the springs keep failing. He was supposed to have put on high-cycle heavy duty springs last time, but that was 2+ years ago and he was out 4 years ago and then at least one or two other times over the past 10 years.
So I called someone else, they came out with the new springs with a 2 year warranty no-questions-asked if they fail in that time frame. They offered high-cycle springs for an extra $50/side but they couldn't get them by yesterday and they offered a 5-year warranty with that, but I needed the door fixed yesterday so I just went with what the guy had on his truck.
He was very fast, very professional, didn't try to upsell me and at first told me that the track runner sometimes get stripped out on these, but he looked at it and said it looked great (which it did because I replace it myself 2 years ago) ... anyhow, the door has NEVER been this quiet in the entire time we've lived in the house.
So, lesson learned. When something keeps failing over and over ... yes we do use it a lot, but it's also possible that we didn't have a good fit between our needs and what the vendor had to offer.