Three Weeks Ago Tomorrow, I bought a "new" 2017 Toyota Tundra. Noticed there were a lot of scratches in the paint, they agreed in writing to fix the paint issues and give me floor mats (which were missing).
So, having been back to the dealership now FIVE TIMES to get the paint touched up, it all makes sense now. The truck really looks like a high quality 1 year old USED truck and not a new truck. The more I look at it, it seems like there are loads of rock chips and scratches in the paint, the XM radio had been registered and the 3-month subscription was gone. I asked the dealer about that point twice and never got an answer.
So this "new" Tundra had to get a fender painted at a 3rd party bodyshop, I think they repainted both front door and they still didn't get everything!!! What's going on????? They've had it in their shop for almost 2 weeks of the 3 weeks that I've owned it!!!!
SO I CALLED TOYOTA CORPORATE ...
Turns out the truck was registered to a Sewage company in October 2017 as their truck and according to Toyota it shouldn't be listed as a new truck!!!
They're asking me what documents I have to show that it was sold to me as a new truck ... I'm like. I have the Family TOYOTA BUYER'S ORDER on DEAL NO. 29756 for a NEW 2017 TUNDRA 4X4 VIN 5TFDW5F16HX673746.
I have the yellow long form "MOTOR VEHICLE RETAIL INSTALLMENT SALES CONTRACT" in which they sold me a NEW 2017 TOYOTA TUNDRA 5TFDW5F16HX673746.
Toyota is going to offer me a case manager but the won't do much. Sucks.
Edit:
Here are a few of the paint issues. They're hard to get into focus in a video but they are very clear to see when you're in person.
1st trip to the dealer
2nd trip to the dealer
3rd trip to the dealer
So, having been back to the dealership now FIVE TIMES to get the paint touched up, it all makes sense now. The truck really looks like a high quality 1 year old USED truck and not a new truck. The more I look at it, it seems like there are loads of rock chips and scratches in the paint, the XM radio had been registered and the 3-month subscription was gone. I asked the dealer about that point twice and never got an answer.
So this "new" Tundra had to get a fender painted at a 3rd party bodyshop, I think they repainted both front door and they still didn't get everything!!! What's going on????? They've had it in their shop for almost 2 weeks of the 3 weeks that I've owned it!!!!
SO I CALLED TOYOTA CORPORATE ...
Turns out the truck was registered to a Sewage company in October 2017 as their truck and according to Toyota it shouldn't be listed as a new truck!!!
They're asking me what documents I have to show that it was sold to me as a new truck ... I'm like. I have the Family TOYOTA BUYER'S ORDER on DEAL NO. 29756 for a NEW 2017 TUNDRA 4X4 VIN 5TFDW5F16HX673746.
I have the yellow long form "MOTOR VEHICLE RETAIL INSTALLMENT SALES CONTRACT" in which they sold me a NEW 2017 TOYOTA TUNDRA 5TFDW5F16HX673746.
Toyota is going to offer me a case manager but the won't do much. Sucks.
Edit:
Here are a few of the paint issues. They're hard to get into focus in a video but they are very clear to see when you're in person.
1st trip to the dealer
2nd trip to the dealer
3rd trip to the dealer